Mag Interactive Support

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Recent activity by Mag Interactive Support Recent activity Votes
  • My game isn't working properly.

    We are sorry that you are having trouble with WordBrain. Please ensure that you have updated your game to the latest version. If your issue remains, try this classic tech move; shutting it off and ...

  • My game won't load.

    We are sorry that you are having trouble with WordBrain. Please ensure that you have updated your game to the latest version. If your issue remains, try this classic tech move; shutting it off and ...

  • The game is draining my battery!

    We apologize if WordBrain is draining your battery. We are always working on improving our game, please check if you have installed the latest version

  • My game keeps crashing!

    We are sorry that you are having trouble with WordBrain. Please ensure that you have updated your game to the latest version. If your issue remains, try this classic tech move; shutting it off and ...

  • I have upgraded my phone and need to transfer game progress.

    If you have upgraded your phone you can now transfer your game progress. We have added an option in the setting menu to connect to Facebook. If you use Connect to Facebook on your old phone and the...

  • How do I remove Ads?

    For IOS users,you can purchase the "remove ads" in the shop. For Android users, you can remove ads by purchasing the "Large" or "XL" packs

  • Find your User ID

    If you contact our support team, you need to send us your User ID so that we can help you! Here’s how to find it! Open WordBrain and go to "Settings," then tap "Help Center," and click "Send E-Mail...

  • I can't solve this puzzle!

    Don’t worry, we promise that all levels are solvable. Some are really, really tricky but we promise there is always a solution! If you look at the top of the word grid while playing a puzzle, you c...

  • I pressed the hint button by accident!

    There is no way to restore a hint you played by mistake. To earn free hints, you can do the following: Share WordBrain on Twitter. Make sure you have the Twitter app installed on your device and t...

  • I want more hints!

    Everybody loves hints! This is how you can earn them for free: Sharing WordBrain on Twitter. Make sure you have the Twitter app installed on your device and that you are logged in to your Twitter ...