MAG Support

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Recent activity by MAG Support Recent activity Votes
  • Old device versions not supported.

    We wanted to apologize that you are having trouble with WordBrain. With the release of the latest version of the game, the device compatibility for WordBrain has changed. With this change, iOS devi...

  • I purchased a "Remove Ads" pack but I'm still receiving ad videos.

    If you made a purchase to remove ads but they are still shown in the game, please send us an email with your user ID along with the screenshot of your older purchase receipt for further investigati...

  • How can I remove ads?

    To avoid seeing Ads, you may purchase the "Remove Ads" pack in the store of the game. Just tap the "HINTS" option on the game's home screen.

  • I am having trouble purchasing hints.

    If you're having trouble accessing the in-game store or browsing the items there, try this classic tech move: shutting it off and on again. Shut down the app and turn your WIFi/Cellular data off an...

  • Why do I have to accept new terms on launch?

    European data privacy regulation, General Data Protection Regulation (GDPR), comes into effect on 25th of May 2018. When you open the game you will receive a pop-up guiding you through our Terms of...

  • Controlling sound in the game

    We provide an option to be able to toggle the game sounds on and off. This however doesn’t control all ads that are displayed. When an ad plays and sound is heard, you can either tap the mute icon ...

  • Why has my overall progress through the game gone down?

    We add new levels when we get requests for more content. This gives long time players more challenging levels to play.As a side effect, the percentage through the game will go down with each addition.

  • How do I control notifications?

    After installing the game and playing for a while you will be prompted to accept notifications.Setting up notifications reminds you to keep track of your daily streak and also provides other useful...

  • Why can't I see the solution to puzzles I already solved?

    We only store the progress for the furthest level you are currently playing, once solved the solution is not stored. This saves space but also gives you the opportunity to try and solve it again.

  • What is the number at top of the word grid while playing a puzzle?

    The number you see above the word grid while playing a puzzle is the number of people who have already solved this puzzle.