MAG Support
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Activity overview
Latest activity by MAG Support-
MAG Support created an article,
Old device versions not supported.
We wanted to apologize that you are having trouble with WordBrain. With the release of the latest version of the game, the device compatibility for WordBrain has changed. With this change, iOS devi...
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MAG Support created an article,
Why can't I see the solution to puzzles I already solved?
We only store the progress for the furthest level you are currently playing, once solved the solution is not stored. This saves space but also gives you the opportunity to try and solve it again.
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MAG Support created an article,
How do I control notifications?
After installing the game and playing for a while you will be prompted to accept notifications.Setting up notifications reminds you to keep track of your daily streak and also provides other useful...
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MAG Support created an article,
Why has my overall progress through the game gone down?
We add new levels when we get requests for more content. This gives long time players more challenging levels to play.As a side effect, the percentage through the game will go down with each addition.
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MAG Support created an article,
There are no available ads to watch to get free rewards.
Sometimes the ad networks don’t have any ads available to show. If you try again at another time, you should find that more become available.
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MAG Support created an article,
How does search work in Help Center?
When you are experiencing a technical issue or have a question regarding one of the game features, Help Center is where you can get all the answers, and they are just a few clicks away! To look for...
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MAG Support created an article,
What is Puzzle of the Day?
It is a new puzzle which is available to play each day.The difficulty of the puzzle is based on how far through the main game you are, so if you are on 8*8 levels expect a tough puzzle of the day.W...
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MAG Support created an article,
I am having technical issues.
We are sorry that you are having trouble with WordBrain. Make sure to always have the game updated to the latest available version. Also, please restart your device before playing and make sure tha...
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MAG Support created an article,
I purchased a "Remove Ads" pack but I'm still receiving ad videos.
If you made a purchase to remove ads but they are still shown in the game, please send us an email with your user ID along with the screenshot of your older purchase receipt for further investigati...
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MAG Support created an article,
Controlling sound in the game
We provide an option to be able to toggle the game sounds on and off. This however doesn’t control all ads that are displayed. When an ad plays and sound is heard, you can either tap the mute icon ...