We are sorry that you are having trouble with WordBrain. Please ensure that you have updated your game to the latest version. If your issue remains, try this classic tech move; shutting it off and on again. Shut down the app and turn your WIFi/Cellular data off and on again before your launch the app again.
If this tried and tested technique doesn’t work, please send an email with your USER ID to our support (firstname.lastname@example.org)